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• Development Programme Benchmarks
  • Quality standards
  • Quality improvement strategies
    • Self assessment and development planning framework
• Employers as customers
  • Engaging employers
    • Developing business support
    • Evaluating business impact
    • Identifying business needs
    • Marketing training benefits
    • Responding to employer needs
    • Sales and Business Development
  • Customer management
    • Account management
    • Customer care
    • Developing responsive capacity
    • Managing employer needs
    • Relationship building
    • Repeat business
    • Sales management
  • Systems support
    • Administrative procedures
    • Contact history management
    • Continuing Professional Development
    • Data management systems
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• Flexible delivery
  • Management
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    • Continuing Professional Development
    • Engaging employers
    • Equality and diversity
    • Impact and evaluation
    • Partnership and collaboration
    • Programme planning
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  • Programme design
    • Assessment and accreditation
    • Diagnostic assessment
    • Health and Safety
    • Individual learning plans
    • Induction
    • Model approaches
    • Skills for Life
    • On and off the job training
    • Using workplace contexts
  • Teaching and learning
    • Assessment
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    • Differentiation
    • Flexible delivery methods
    • Learning technologies
    • Mentoring
    • Personalisation
    • Workplace learning
• Responsive people and organisations
  • Responsiveness to employers
    • Advice and guidance
    • Business awareness
    • Differentiation
    • Flexibility of provision
    • Responsive marketing
    • Use of labour market information (LMI)
  • Management and ethos
    • CPD programme
    • Cultural change
    • Customer service
    • Equality and diversity
    • Job roles and responsibilities
    • Staff recruitment
  • Strategic planning
    • Marketing strategy
    • Organisational structure
    • Quality assurance
    • Whole-organisation approach
• Partnership building
  • Foundations
    • Contractual arrangements
    • Diverse types of partners
    • Partnership models
    • Principles and enablers
  • Maintaining collaboration
    • Effective working arrangements
    • Organisational collaboration
    • Relationship management