Administrative procedures

To effectively engage with employers and compete in the marketplace, you will need to ensure administrative procedures are clearly defined and in place. These include a sales management system, and a customer relationship management system (database).

Your procedures need to be clear and simple. For example, administrative procedures are in place to handle queries effectively and promptly, early information on the full cost of training is provided, registration and invoicing processes are appropriate to business clients, jargon-free language is used, service level agreements (SLA) are in place which clearly set out service standards and how the service is monitored and regularly reviewed.

Materials

Case Study (2) |

Case Study (Showing 2 of 2 available)

Making Train to Gain paperwork work for all - Case Study (146 KB)
Released: 28/06/2008 Downloadable file
Case study of how the Train to Gain team at Tyneside Training Services Ltd is reducing the paperwork trail, making it more specific to the learner journey
Making Train to Gain paperwork work for allPackage
Case study and associated resource tools developed by Tyneside Training Services Ltd as a result of involvement in the Development Programme for Train to Gain

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